Frequently Asked Questions

Change or update password

Select your Client ID in the top menu bar.

Scroll to the bottom of the page and you can update your password here. 

I’ve forgotten my password

There’s a Reset password button on the login page of Advant Plus. You’ll need to know your Advant Plus username in order to reset your password. 

If you have forgotten your username, please give us a call on 03 9416 0655 and we’ll find it for you.  

I’ve been locked out of my account

You will be locked out of your Advant Plus account after 3 failed password attempts. 

You will have to wait 15 minutes to try logging in again.