Frequently Asked Questions

Where are the articles?

You’ll need to start to create your document to view the articles.

Just go to ‘New document’ and select ‘Newsletter’ to create a newsletter and scroll down to view the articles in the content library or ‘Snapshot’ to view the stand alone articles.

What is your compliance process?

Our articles are professionally written, and we run our content through a rigorous compliance process, comprising both internal and external teams.

​How often is the content reviewed for accuracy?

Our articles are reviewed on a quarterly basis and selected articles are retired or updated if there has been a change so you can be sure all content in the platform is appropriate to be sent to your clients.

Some more topical content like the Market Update videos, for example, are retired on a monthly basis when the new update videos are added.

Why can’t I create a PDF newsletter using some of the articles?

The articles written by Advant which are identified by the green ‘PDF available’ tab can be used to create a PDF as we control the word count and lay them out to fit on a page. Our third-party content we do not have control over the word count or how they will fit on a page so these articles cannot be selected if you are creating a PDF.

Why can’t I edit some of the articles?

The articles written by Advant which are identified by the green ‘PDF available’ tab, can be edited as we own the licence to the content. The third-party content has been sourced on the basis that they will not be edited.

I have a great idea for the system – who should I contact?

Advant Plus is a system that’s constantly being updated and refined, based on what our users are telling us. If there’s a feature you’d like to see as a part of the system, feel free to email us at support@advant.com.au. We can’t make any promises, but we love feedback from our users!

I want to print my newsletter – how do I do that?

If you’d like to get your newsletters professionally printed locally, you’ll need to “download a press-ready PDF. You’ll then need to send that file to your preferred printer – e.g. Snap, Kwik Kopy. Your printer will be able to assist you with choosing the best paper stock and size for your documents.

If you’ve added a custom article, or edited one of ours, PDFs will need to be created manually in our design studio. Give us a call on 03 9416 0655 for a quote.

Why do I have different options to what’s shown in this manual?

You may have noticed that, throughout this manual, we talk about certain features and options that you don’t have access to. The type of access you have may depend on whether your account has been setup with us directly, or through your dealer group. If you’d like to know more about the different levels of access available in Advant Plus, give us a call on 03 9416 0655.

Where is Advant based?

The Advant offices are based in Melbourne, Australia.

Who do I contact for technical support?

You can contact us directly between 9:00am and 5pm AEST, Monday to Friday on 03 9416 0655. 

For non-urgent enquiries, email support@advant.com.au with your client ID, contact details and a description of the issue. We endeavour to respond to all emails the next business day.